Shipping & Returns
Delivery Terms and Conditions
UK Delivery Options
FREE shipping on orders over £49.99 for all UK addresses, sent via Courier Express delivery.
We are working hard to deliver safely and on time. Our delivery partners Royal Mail and APC are still running as normal (excluding Special Next Day by 1 pm service) but some delays may occur when there are driver or staff shortages in certain areas. They are doing their very best to get your parcel to you in a reasonable time.
Please select Next Day Delivery during checkout if you wish to receive your order as quickly as possible. Due to circumstance, Second and First Class delivery options may be delayed due to the volume of deliveries Royal Mail are facing.
We are doing everything we can to get your items delivered as soon as possible but ask that you bear with us in this unprecedented time. We endeavour to provide the great service you have come to expect from us.
In order to obtain the quickest delivery for our customers we may use a Parcel Carrier for some Next Day deliveries.
Next Day deliveries are not Guaranteed but more than 98% are delivered Next Day.
*Some remote regions of the UK (i.e. Highlands & Islands) have limitations on Next Day/Special Guaranteed services. These parcels are only being delivered by Royal Mail. Please visit the Royal Mail web site for full details and service restrictions on all mail services.
Your Tracking Code will be added to your order (and emailed to you) on the day your order is dispatched.
Standard and Special Guaranteed Deliveries are sent via Royal Mail. You can enter your Tracking Code on the Royal Mail Track and Trace web site to follow the progress of your order.
Express Deliveries are sent via APC Overnight. The APC Overnight delivery service is enhanced by the APC Tracking System which ensures your order has traceability every step of the way.
European & International Delivery (Rest of the World outside Europe)
Returns Information (UK & EU customers)
We are committed to high standards of customer service and satisfaction and we are confident of the quality and taste of our products therefore we are pleased to offer our customers enhanced customer service terms.
Please read the instructions provided to you to ensure that you get the best possible use of your product.
Our standard returns/refund policy is in accordance with the UK Online and Distance Selling Regulations which outlines your rights when order products online.
We know that some vaping products can be complicated to use. Please contact our customers services team if you need any help or advice.
GOODS THAT YOU WISH TO RETURN OR ARE UNWANTED
If you are not satisfied with your purchase you may return it and we will give you a refund for the value of the goods which are unused and in a resalable condition.
For a full refund all the product(s) must be:
DAMAGED OR FAULTY GOODS ON ARRIVAL
We do our best to ensure that your goods arrive in perfect working condition.
If your goods arrive damaged or faulty please notify us as soon as practically possible.
For NON EU CUSTOMERS: Please notify us within 7 days of receiving your purchase, return the goods to us and we will give you a store credit for the cost of postage.
FAULTY GOODS WITHIN 30 DAYS
In the unfortunate event that a product fails within 30 days of your purchase being received:
Replacements for Batteries are limited to a maximum of 3 replacements per order for 3 months after the original purchase. This applies to:
Your statutory rights are not affected.